CartridgesDirect Blog | Cartridge & Printer Guides

?️ Quick Troubleshooting Checklist If your printer isn't recognising your new cartridge, try these steps before calling support: The "Double Check": Verify the model number on the box matches the old cartridge exactly. Remove All Packaging: Ensure all orange plastic clips and the yellow pull-tab (the protective tape) are completely removed. Clean the Gold Chips: Gently wipe the copper contacts on the cartridge with a lint-free cloth to remove fingerprints or static. The Hard Reset: Power down …