WE PRICE MATCH INK & TONER
Seen it cheaper?
We'll price match!¹
Our price match guarantee is simple. Find an identical ‘’in-stock’’ product online and we’ll match this price along with all the other benefits you receive by shopping with us.
If you have found a lower priced identical item that’s in stock with both CartridgesDirect and a competitor get in touch today
How it works
No need to visit our warehouse or make a phone call. Just follow the steps below and we’ll contact you to discuss your custom price for the item you wish to purchase.
Step 1
Let us know about a cheaper ‘’in stock’’ identical product elsewhere online via the contact form below.
Step 2
Grab a coffee and put your feet up. Our experts will email you soon with your price match and instructions.
Step 3
Simply login to your account, approve the customer price provided and we’ll ship your items!
Get your price match quote
Ready to get started? Our price match guarantee applies to all identical products that are in stock at both CartridgesDirect and on the competitors website. Please review the list of exlusions below before submitting your request.
What cannot be price matched?
Please Note: We cannot price match eBay private stores or listings with anything less than 10 units. In addition, items from the list below are not included as part of our price matching promise. For all queries, please contact us via live chat to discuss with our team.
- Cashback and coupon offers.
- Wholesale or commercially discounted goods.
- Stock liquidations (e.g. clearance sales).
- Promotional sales/discounts.
Frequently Asked Questions
Questions about price matching? No worries! Here are the most commonly asked questions we receive about our price matching service. If you still have questions after reading through our frequently asked section, please do not hesitate to contact us on 1300 765 575
What items are eligible for price matching?
Our price match promise applies only to identical, in-stock items offered by other Australian retailers. The item must be the same model, brand, and color and have the same features as listed on CartridgesDirect's website. It must also be available for immediate sale and delivery from the competitor. If you’re unsure whether an item qualifies, you can reach out to CartridgesDirect’s customer support team, who can help verify eligibility before submitting your request.
How long does it take to receive a response?
CartridgesDirect aims to review and respond to price match requests promptly. While processing times may vary, you can generally expect a response within the same business day for all queries posted before 12pm. The team will assess the competitor's price, stock status, and any other relevant factors before approving the request. For urgent purchases, it’s recommended to mention this in your request or call customer support for quicker assistance, ensuring you receive timely service.
If I find a lower price after purchasing, can I still price match?
Our price match promise applies only before completing your purchase. If you find a lower price afterward, unfortunately, the company does not offer retroactive price adjustments. It’s best to submit your request before buying to receive the adjusted rate. However, keeping an eye on prices before purchase can help ensure you get the best value. For future purchases, you’re encouraged to use our Price Match Promise feature as soon as you notice a lower price elsewhere.