Go back

An important message about COVID-19

By Simon Williams
March 27, 2020

We are still dispatching all online orders!

In these unprecedented times many of us are working from home and you may be concerned about getting supplies to maintain productivity. For many years now companies and individuals have been loyal to us because of our reliable service. CartridgesDirect has taken steps to ensure we can continue to maintain our normal high standard of service during the COVID-19 outbreak, whether you are in the office or at home. Our warehouse operations are in full swing, and we will continue to despatch all in-stock orders on the same-day until 3PM well into the future.

We understand that you are relying on our products to continue working, either remotely or in-office, as greater steps are taken to limit the spread of the virus within our communities.

We thank you for your loyalty, and in these changed circumstances you will still be able to rely on us.

As always, our top priority is to ship your goods to you quickly and safely.

Today we're taking steps to ensure the safety of our customers, our staff and their families and so, from close of business on Tuesday 24th March we will no longer be accepting pick-up or in-store purchases.

Although we have cut back our on-site staff with all administration staff working from home, you can rest assured that all online orders will continue to be processed as normal.

Because some of our staff will be working remotely, we ask that customers use our online contact form for all general enquiries and use the phone only for time-sensitive subjects, such as order cancellations. This will help our reduced our office staff fulfil all your orders swiftly and efficiently.

  • Online orders will be processed and shipped up until 3PM daily as usual
  • Instore pickup and sales will be temporarily halted
  • Please use our online contact form for all general enquiries

Stock Update Information

Our stock levels are as high as usual for most of our product range, with more stock arriving every day. While we are working closely with our suppliers to secure stock, and keep these essentials on the shelf, we are expecting some items to become unavailable over time.

The team @ CartridgesDirect