Printer Ink and Supplies FAQ
General
How long does delivery take?
Do I need to be home to accept the delivery?
What payment methods do we have?
Can I place an order if I don't have a credit card?
Is your web site secure?
What are the delivery charges?
Will I receive a tax invoice with my order?
Can I pick up my order?
What if I ordered the wrong item?
What is your return procedure?
FAQ's Technical
Are your products guaranteed?
What does OEM mean?
What are Compatible Cartridges?
What are Remanufactured Cartridges?
Will using a Compatible or Remanufactured product void my Printer Warranty?
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How long does delivery take?
We understand that when you place an order online you expect speedy delivery times so we use Toll Priority to handle our smaller 1 and 3kg consignments. Toll Priority will deliver to all capital cities before 12pm next day and all other regional centres next day, for some of the more remote regions of this country delivery can be longer.
* Unfortunately due to fuel surcharges and courier fees we are not able to offer this service to our NT customers.
Please note that while we do ship to PO Boxes this can only be done through regular surface mail and not Express Post. If Express Post is needed please call one of our staff members where they will happily provide you with a price for this.
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Do I need to be home to accept the delivery?
Courier companies will not leave items without obtainng a signature first. In the event that you won't be home to accept the delivery and there is somewhere safe to leave the parcel you should indicate this in the shipping instuctions when placng your order through our web site. If security is a problem then we would always suggest where possible to have the parcel delivered to your address or neighbours.
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What payment methods do we have?
We accept Visa, Mastercard, Amercian Express, Direct Deposit and Paypal. All of the payment choices are available on the final payment page in our fully secured shopping cart.
Should you choose to pay by credit card all transactions are securely transmitted through the ANZ Egate payment gateway. We have partnered with ANZ Egate to ensure we give you the absolute best in secure payment gateways.
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Can I place an order if I don't have a credit card?
Absolutely. We have a direct deposit feature on our fully secured web site where you will be presented with our bank details after you have placed your order. Please quote the order number generated by our shopping cart when making your payment so that there won't be any delays in matching your payments.
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Is your web site secure?
Yes. We have secured our web site using the latest 256 bit SSL (secure socket layers) security certificates which means that all data either viewed or entered on any of our pages has been encrypted before it has been transferred. You will know the page is secure when you see the padlock icon on your browser or alternatively anytime the web site address begins with https.
The Cartridges Direct web site is also certified Hacker Safe by the McAfee Hacker Safe program. This program scans the web site daily and alerts us of any potential security issues.
For more detailed information please visit www.cartridgesdirect.com.au/security.htm where some of your security questions will be answered in more detail.
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What are the delivery charges?
Any order with Cartridges Direct over $75 is delivered to you free of charge using Toll Priority or for larger consignments we use Toll IPEC. Any order under $75 will be charged a flat rate of $7.95. Please be aware that we are not able to offer Express Post with Australia Post as a delivery option. If you do require Australia Post then this will be delivered by regular post only.
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Will I receive a tax invoice with my order?
All of our company customers will receive a tax invoice with their order and it will also be uploaded to your customer account once the order has been dispatched. Our shopping cart will generate a receipt once your order has been placed that will break down the products ordered and delivery costs if any.
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Can I pick up my order?
Absolutely, our warehouse is located at 1/ 5 Paul Court, Dandenong Victoria 3175. Please make sure that you place the order through our fully secured web site first and then call ahead prior to collection.
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What if I ordered the wrong item?
Where ever possible we're happy to accept product back that has been ordered incorrectly, after all these things happen. If you have done this please call 1300-765-575 or email ra@cartridgesdirect.com.au to arrange this. Please keep in mind that for us to accept an item back it must be in saleable condition.
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What is your return procedure?
Should you need to return an item for what ever reason please email ra@cartridgesdirect.com.au or call 1300-765-575 to arrange this. We will arrange a returns authorisation number for you so that the product can be easily matched when it is returned to our warehouse. Please note, returning product without an RA number will result in long delays with your return being processed.
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Are your products guaranteed?
Absolutely yes. All products distributed by Cartridges Direct are fully guaranteed by the manufacturers. In most cases all of the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Please call customer service on 1300-765-575 should you need details.
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What does OEM mean?
OEM is short for Original Equipment Manufacturer. The original printer manufacturer is usually referred to as the OEM. Very often this is why you will hear the term OEM cartridge.
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What are Compatible Cartridges?
Compatible cartridges are usually referred to as being 100% new and have been designed to be interchangeable with an OEM cartridge, many often state that they only contain 100% new components. They usually offer the consumer savings over an OEM cartridge.
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What are Remanufactured Cartridges?
Remanufactured cartridges are OEM cartridges that have been put back through a manufacturing process. As a part of this process the cartridges are produced to either meet or exceed the original product. The process involves the cartridge being disassembled, thoroughly cleaned, worn parts being replaced, toner or ink being replenished, reassembled then fully tested and packed ready for resale. All cartridges supplied by us will always meet or exceed the original cartridge.
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Will using a Compatible or Remanufactured product void my Printer Warranty?
Absolutely Not! In Australia it is illegal under the Fair Trades and Practices Act for a manufacturer to require a consumer to use a specific type of ink, cartridge or even paper. The brand of product is at your discretion.
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